Joe Agosta
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Successful associate with over 10 years of expertise in
Customer Service, Foodservice, Logistics, Distribution and Merchandising.
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Demonstrated
expertise during startup of Integrated Mixing Center for ConAgra Foods, (Fortune 100
Co.)
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Diverse
knowledge of the Foodservice Industry including providing premium Customer
Service to Local, Regional and National Accounts, as well as knowledge of
Distribution, Transportation and Pricing of Goods.
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Proactive,
hands-on style: extensive team leadership and personal development skills.
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Adept
in training and managing employees across numerous divisions in several key
areas.
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Superior
communication, interpersonal and negotiation skills.
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Provided high quality customer service to major national
accounts to ensure their satisfaction by developing solid relationships
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Handled both sales and customer support for orders,
logistics, transportation, accounts payables/receivables, etc.
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Administered a collection of training and presentations
classes to sales teams and customer service teams as well as presentations to
the sales force.
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Researched and resolved problems in a prompt, attentive
manner
Logistics/Distribution
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Oversee the daily
operations of the Indianapolis IMC (Integrated Mixing Center).
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Manage Key
Performance Indicators, ConAgra Foods Support Staff, and the Third Party
Logistic Staff supporting the operations
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Act as a liaison
between customer service, logistics and management. i.e. working daily with transportation to
expedite in/outbound loads, and oversee the dispatch of freight in/out of IMC
through IMC coordinators
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Create standardized
operating procedures for Customer Service Group and Supply Chain Management.
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Maintain
communication with upper management, and operating companies by facilitating
daily conference calls regarding operations, service, and logistics
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Through thorough
knowledge of logistics and supply chain initiatives, crisis management
situations were handled by analyzing the situation and developing the best
course of action
Merchandising
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Service,
distribute, and merchandise beverages.
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Build sales
displays in various Grocery Stores/Supermarkets.
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Assist sales by
providing accurate assessment of slow and fast moving products at each store.
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ConAgra Foods Co. 1998-Present
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Jumbo Sports (Retail) 1997-1998
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Burger King Corp. (Simmonds Restaurants) 1990-1995
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Mid Continent Bottlers (7 Up, Dr. Pepper, A&W,
Snapple) 1992-1994
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Pepsi Co. 1991-1992
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Omaha Central High School * Graduated 1993 * GPA 3.0
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University of Nebraska at Omaha * 1994-1996 * GPA
2.85
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Ivy Tech State College * 2004 - Current * GPA 2.85
v
Proficient in SAP R2, McHugh Warehouse Management
System, Innatrack Order Management System, Crystal Reports, ALL Microsoft
Office Programs