Cindy Pummill

204 NE Westwind Dr.

Lee’s Summit Mo. 64068

(816) 246-8687

I desire a challenging position in a progressive business, where I can also learn and grow.  Then apply my experience, and newfound knowledge to further customer relations.  For the past 10 years, I have demonstrated leadership abilities in high-pressure situations, acquired knowledge, skills, and attributes to make me a well-rounded leader.  I am detail oriented, have a strong work ethic, and am committed to quality and excellence. Most of all, I'm a team player.      

WORK EXPERIENCE 

ARAMARK April 1998-Present

Food Service Director for Bayer Animal Health

Shawnee, Kansas

·        Manage the Day- to- Day Business

·        Develop and train all employees in all aspects of the business plus cross train all employees in a least two different areas of the operation

·        Monitor catering sales and prepare weekly summary report  to verify proper cost center charges

·        Set daily goals geared towards reaching weekly and monthly sales goals

·        Inventory and forecasting done weekly to access progress and cost effectiveness

·        Responsible for accounts receivable, payroll, and proving weekly reports and summary of monthly reports

·        Increased customer satisfaction demonstrated by sales and catering increase of 25 %

·        Purchased all food and inventory control and quality assurance of food preparation

·        Maintain high quality food, cost control, and high sanitation level

·        Manage the scheduling of employees and eliminated overtime

·        Develop and implemented the weekly menu, catering guide, and a monthly promotional calendar

·        Heighten safety awareness to employees through weekly and monthly meetings

·        Responsible for balancing the books daily

·        Organize and manage all catering events on and off site to ensure customer satisfaction 

SPRINT Business Services Group (BSG) January 1997- January 1998

Outbound Sales Communications Consultant

Kansas City, Missouri

·        Customized and sold long distance programs as well as pagers to the small business market in both central and eastern United States

·        Mentored and assisted new salespeople with various sales techniques, i.e. openings, presentations, closings, and better familiarizing them with the various computer systems

·        Assumed the role and duties of supervisor over a team of 12 as needed

·        Managed and maintained 220 accounts at all times

·        Developed good rapport with customers through constant telephone contacts resulting in increased referrals and add-on sales

·        Developed insight of the competition within the telecommunications industry resulting in a greater success in overcoming objections from potential customers

·        Set quarterly, as well as, daily goals in order to reach monthly sales

Hereford House April 1995-March 1997

Trainer and Server

Kansas City, Missouri

·        Assumed the role and duties of a manager when needed

·        Logged and maintained gift certificates

·        Trained new servers and hostesses

·        Handled customer issues and voids for the servers and hostess

Bristol Bar and Grill on the Plaza June 1993-January 1995

Assistant Floor Supervisor

Kansas City, Missouri

·        Maintained all reservations for lunch and dinner

·        Scheduling for server’s assistant and hostess each week

·        Managed the one week training program for the lunch servers

·        Audited guest checks   

EDUCATION

Longview College                 Business Management and Marketing                                                 

Lee’s Summit H.S.    1991                                                           

REFERENCES

Jaan McGough            306 NW 110 St. Kansas City, MO. 64155           (816) 734-0152   

Steve Horton                1443 Park Lane Liberty, MO. 64068                  (816) 415-1915

Kim Taylor                   404 SE Bristol Dr. Lee’s Summit, MO. 64063    (816) 524-8947