Michelle M. Manning
103 Florida Street, Long Beach, NY 11561
516-567-3935 michelle@eventgal.com
OBJECTIVE
To obtain a sales position within the food industry.
SUMMARY OF QUALIFICATIONS
Diverse and strategic leader with a proven record of success. Innovative and persistent problem solver through skillful consulting, quality, contracting and relationship management skills. Versatile, enthusiastic and flexible team builder of both primary and cross-functional teams who possesses outstanding interpersonal and communication skills. Hands-on leader, organized planner and strong negotiator dealing effectively across all levels of the organization. Accustomed to a fast pace and multiple projects, manages priorities and meets deadlines while consistently maximizing business opportunities, relationships and profits.
AREAS OF EXPERTISE
· Account / Relationship Management
· Event Planning
· Project Management
· Process Improvement / Consulting
BUSINESS EXPERIENCE
MetLife, Long Island City, New York
www.metlife.com
Learning Services Manager, Learning and Development Group 2003 to Sept 2005
· Manager of Learning Services, a group of seven that supports global leadership development, corporate initiatives and line of business training programs. Unit’s responsibilities include system administration of the learning management system, tracking, reporting, program administration, logistics, and external training vendor relationships.
o Increased productivity of group by 42%, with no addition of personnel.
o Integrated administrative support services of four other support groups within Learning and Development to leverage economies of scale and drive organizational efficiency.
o Identified insource and outsource opportunities and lead the move of transactional functions in order to free resources to perform more strategic functions.
· Recognized in 2004 by Human Resources Senior Leadership for line of business impact.
· Leader of the successful build and launch of ELM, an Enterprise Learning Management System in 2005 to improve and leverage learning technology capabilities and refine E-learning delivery strategies to 45,000 associates.
o Lead a virtual project team of fifteen resources with varied project allocation.
o Primary leader of cross functional teams that defined business requirements and workflows for end user functionality and system administration, reporting and integration / rollout to 11 lines of business.
o Primary leader of the development and delivery of training, communication and change management strategies to all levels of the Learning and Development and Human Resources groups.
· Directed the new hire orientation effort of over 2500 associates during MetLife’ acquisition of Traveler’s in 2005. Project included the successful execution and tracking of over 75 orientation sessions and line of business specific training.
· Improved the reporting process to Learning and Development internal customers.
o Created an effective partnership with the HR Information Management group to leverage expertise and economies of scale.
o Developed scheduled strategic reports that diminished ad hoc requests by 60%.
o Lead the implementation of training assessment technologies that provided enhanced participant satisfaction data to Learning and Development customers.
WorldCom Wireless Account Services Call Center, Garden City, New York
Senior Project Manager, Training and Platform Integration 2001 to 2003
· Defined business and reporting requirements, workflows and test scripts of an integrated knowledge management and an electronic workflow system for internal associates and supporting external collection agencies.
· Managed a 24x7 training department of four trainers and two technical classrooms.
o Managed the successful training and support to over 300 incumbent 600 new hire associates of an integrated knowledge management and electronic workflow system and other required technologies that included improved legal collection practices.
o Designed and developed curriculums and supporting materials including a 130-page training manual with improved compliance with the American Collections Association Act which diminished risk of legal actions.
o Designed and implemented a modular curriculum and a flexible training schedule that minimized customer wait time by 12% as a result of conducting training during times of low call volume in short modules.
· Designed interface, reporting requirements, and content of associate intranet that supplied on demand training and support to over 300 associates allowing maximum associate talk time and minimized customer wait time.
Earth Celebrations, New York, New York
www.earthcelebrations.com
Associate Director 2001 and 2003 programs
· Worked for nonprofit to foster awareness and to rescue gardens and recreational space in New York after the close of both Knowledge Strategies Group and WorldCom Wireless while seeking new employment.
· Successfully planned and executed 2 major outdoor events that draw an average attendance of 30,000 people.
Knowledge Strategies Group, New York, New York
www.kstrat.com
Account Manager, E-commerce Group 1999 to 2001
· Managed the firm’s relationship with two premier clients from website inception to maintenance phase.
o Responsible for website strategy and financials while managing firm personnel that provided front and back end development, quality assurance and maintenance.
o Recognized for up selling new initiatives and upgrades to clients on a regular basis.
o Both websites remain profitable today, www.ghurka.com and www.finestationery.com
Payment Plus Inc., Salem, New Hampshire
www.red-usa.com
Client Manager/Project Manager 1996 to 1999
· Worked with new and existing clients to develop business requirements for enhancements, rollout schedules and training needs.
· Designed front and backend user interfaces, delivered reports, testing and quality assurance plans for the credit card processing gateway product.
· Developed product training programs and materials and delivered training to clients.
Education: Massasiot College, Brockton, MA
Culinary Arts with an emphasis in management
Personal & Interests: Single, excellent health. Willing to travel & relocate worldwide.
Gourmet cuisine and entertaining, volunteering, theater, film and international travel.
Affiliations: American Society for Training and Development
References: Furnished upon request.
